Last updated: April 2026

Privacy Policy

Koiop Connect is committed to protecting your privacy and handling your personal information with care, transparency, and respect.

This Privacy Policy outlines how we collect, use, store, and disclose your information when you engage with our services or use our website.

By using our services, you agree to the terms of this Privacy Policy. 

Who We Are

Koiop Connect is a disability support service providing culturally safe and inclusive support across the Hunter and Western regions of New South Wales, Australia.

What Information We Collect

We may collect personal information that helps us provide and improve our services, including:

  • Full name

  • Contact details (email address, phone number)

  • Information relevant to your support needs

  • Any details you provide when contacting us

We may also collect general website usage data such as:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our website

How We Use Your Information

We use your information to:

  • Deliver and manage our services

  • Respond to enquiries and provide support

  • Improve our website and service experience

  • Communicate important updates or relevant information

  • Meet legal and regulatory requirements

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how our site is used.

You can choose to disable cookies through your browser settings, however some parts of the website may not function as intended.

Sharing Your Information

We respect your privacy and only share your information when necessary. This may include:

  • With trusted service providers who support our operations

  • Where required by law or legal obligation

  • With your consent

We do not sell or rent your personal information to third parties.

How We Store and Protect Your Information

We take reasonable steps to ensure your personal information is stored securely and protected from misuse, loss, or unauthorised access.

While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

Accessing or Updating Your Information

You have the right to access, update, or request deletion of your personal information at any time.

To do so, please contact our team using the details below.

Retention of Information

We only keep your personal information for as long as necessary to provide our services and meet legal obligations.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@koiopconnect.com.au
Phone: 02 4081 2960